Digitization and technology have brought significant changes to service delivery in financial sectors across the world. Through innovations such as contactless payment,  mobile banking, and mobile money, an upward climb has been made on the customer  experience journey.

The Nigerian financial space has not been left behind on this digital evolution. The  CBN’s cashless policy is one of many examples on the local scene, deliberately driving customer service excellence across the industry. It is globally agreed that Open Banking is the next step in the evolution of digital and  customer satisfaction in the financial space. By the effective mining of customer data, there is a lot that can be done regarding improved delivery to customers. 

Open Technology Foundation (OTF), popularly known as Open Banking Nigeria (OBN) is at the forefront of Open Banking in Nigeria. The not-for-profit organization was set up by veterans of the Nigerian banking and fintech industries in 2017 with the overarching objective of boosting the nation’s economy through the reduction of barriers to innovation and financial inclusion.