Sparkle, a digital bank for the retail sector founded by the erstwhile former CEO of Diamond Bank Plc., has become the latest stakeholder in Nigeria’s …
Introduction Banks, Fintechs, and other financial institutions have traditionally relied on internal customer and transactional data as well as credit scores/reports from credit bureaus for …
Open banking signals a remarkable shift in the business of banking. It embodies a creative disruption of the banking business, leading to a rearrangement of …
Introduction Financial inclusion has become more than a catchphrase within the financial services space in recent times, primarily due to discussions on the subject from …
To drive the adoption of an industry-wide, non-partisan standard for stakeholders in Nigeria’s financial services ecosystem towards the provision of improved, customer-focused and tailored services, …
By Khadijah Abu and Yvonne-Faith Elaigwu Introduction Traditionally, most financial products and services were designed without consulting customers or truly understanding their peculiar needs. Product …
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